The lack of the bottom eyeliner of "Today's momoko 1804, produced on order".
It was turned out that some "Today's momoko 1804, produced on order",
http://petworks.ocnk.net/product/1200
which had been shipped out
on October 26, have no bottom eyeliner with her face.
For customers who purchased this item:
Please kindly check if the doll has bottom eyeliner, referring the photo.
If your doll has no bottom eyeliner please follow the below procedure.
A) In case you would like your doll to be exchanged.
Please send us an email with the title "Exchange Tm1804" to "store(atmark) petworks.co.jp"
including the photo of the momoko face.
We are very sorry but it will be around February - March in 2019 that
we will be able to accept exchange.
We will update and contact you when we get ready, so please keep the current doll
(meanwhile you can play with the doll, taking her out of the package).
B) In case you would like to return the doll.
Please send us an email with the title "Return Tm1804" to "store (atmark) petworks.co.jp"
including the photo of the momoko face.
We will send you how to return your doll and receive the refund afterwards.
C) In case you would like to keep the doll.
Thank you so much.
Please just keep your doll.
http://petworks.ocnk.net/product/1200
which had been shipped out
on October 26, have no bottom eyeliner with her face.
For customers who purchased this item:
Please kindly check if the doll has bottom eyeliner, referring the photo.
If your doll has no bottom eyeliner please follow the below procedure.
A) In case you would like your doll to be exchanged.
Please send us an email with the title "Exchange Tm1804" to "store(atmark) petworks.co.jp"
including the photo of the momoko face.
We are very sorry but it will be around February - March in 2019 that
we will be able to accept exchange.
We will update and contact you when we get ready, so please keep the current doll
(meanwhile you can play with the doll, taking her out of the package).
B) In case you would like to return the doll.
Please send us an email with the title "Return Tm1804" to "store (atmark) petworks.co.jp"
including the photo of the momoko face.
We will send you how to return your doll and receive the refund afterwards.
C) In case you would like to keep the doll.
Thank you so much.
Please just keep your doll.