Shopping Guide

How to Shop

We only accept PayPal payment. Please create PayPal account.

1. Select the item you wish to purchase.
Click [Add to Cart] to put the item into your shopping cart.

2. Go to Checkout.
Click >[Checkout] to view the items in your shopping cart.

3. Checkout
Enter/confirm your order information and complete payment through PayPal page,
following the instructions below.


STEP1: Customer Info
Enter/confirm your information and shipping address then click "Next".

STEP2: Delivery Details
Confirm about the information about "Recipient".
- In case you would like us to ship the package to the different address from the purchaser's address,
please click "Add/Edit" the shipping address, then select the "Recipient".
- Please select "Shipping Method": "EMS" or "International e-packet".
- Please put "Credit Card Holder's Name" in case it is different from the name of purchaser.
- Please write any question and message about your order in "Remarks".
Then click "Next".

STEP3: Payment Option
- Payment Options: Please select "PayPal".
- Purchase Quantity: Please confirm the items and the quantity.
Then click "Next".

STEP4: Confirm
- Please confirm about information of your order.
- If you use your point, please select "Use" point then click "Apply Discount".
Then click "Purchase".

STEP4-2: PayPal Page
You will move to PayPal page.
DO NOT click "back" button of the browser, otherwise your order will be canceled.
Please log in to your PayPal account.
If you do not have PayPal account please create your account by clicking "Create a PayPal account".
Confirm about the information then complete your payment through PayPal.

STEP5: (Back to"PetWORKs Store Global") Complete
Purchase Completed.
The message "Purchase Completed. Thank you for your purchase." will be shown.

- The item(s) in the cart is/are not reserved until you complete your checkout. So the item(s) in your cart can be sold out during your checkout session.



4. Receive an order receipt email automatically sent by the system.
This email is automatically sent by the system soon after you complete your order.

5. Receive an order confirmation email.
Within five business days after your order, PetWORKs will send you an email to confirm your order.
Please be sure to check the details of your order.

6. Receive an email to inform you of the dispatch.

In case you select EMS
Within seven (7) business days from the date of confirmation email, we ship your order by EMS.
(Except pre-order items and Sekiguchi items.)

Approximately 3 to 7 days is required for EMS delivery. The delivery time (required number of days) depends of the EMS service of your country.

*"List of Delivery Days (EMS: from Tokyo)"
http://www.post.japanpost.jp/int/deli_days/ems/tokyo_en.html



In case you select "International e-packet"
Within twenty (20) business days from the date of confirmation email, we ship your order by "International e-packet".
(Except pre-order items and Sekiguchi items.)

Approximately 7 to 12 days is required for "International e-packet" delivery. The delivery time (required number of days) depends of the postal service of your country.



PetWORKs will send an email to inform you of "item number" of the package so that you can track the package.
Tracking service depends on the postal service in your country.
- EMS: In some countries, packages can not be tracked.
- "International e-packet": Tracking service is available for only some countries.



There maybe cases that this site could not be connected smoothly because of access concentration,
soon after the release of a new item(s).
Appreciate your understanding.

Shipping Methods and Costs

EMS

North America Latin America Europe Africa Russia
JPY2,000 JPY2,200 JPY2,200 JPY2,200 JPY2,200
Middle East Asia Oceania    
JPY2,000 JPY1,400 JPY2,000    

Shipping is free if the total amount for each destination is more than JPY30,000.

Pre-order items produced on order can not be shipped with other items.
Basically orders will be shipped by EMS.
If you would like us to ship your order by "International e-packet", please let us know.

Shipping Area
We ship out items internationally.
We do not ship our items to the address in Japan.
Orders with shipping address in Japan, will be canceled and your payment will be refunded (refund fee JPY100 will be taken).
In case you would like us to ship our products to the address in Japan, please shop with our Japanese Store.
PetWORKs Store (in Japanese).
当ストアは、日本国内の住所が発送先となる御注文を承りません。
日本国内のお客様は、PetWORKs Store をご利用ください。
日本国内の住所が発送先となる御注文は自動キャンセルとなり、返金手数料100円を差引いた代金をPayPalにて返金いたします。


Combine Shipping
We will accept combine shipping if we receive your request, before we pack your order.
Please leave message in "Remarks" when you shop, or send an inquiry at this page
https://petworks.ocnk.net/contact
requesting combine shipping with "Order No." of your orders.
The shipping rule of combine shipping is as following.

We will return the shipping fee of combined orders by "Purchase Point".

EX1)
Order 1: JPY10,000 + Shipping Fee JPY2,000
Order 2: JPY 8,000 + Shipping Fee JPY2,000
--> 2,000 "Purchase Point" will be given to the purchaser's account.

EX2)
Order 1: JPY20,000 + Shipping Fee JPY2,000
Order 2: JPY18,000 + Shipping Fee JPY2,000
--> 4,000 "Purchase Point" will be given to the purchaser's account,
since the total of two orders is over JPY30,000 and free shipping is applied.

Please be sure to make your account in our store and sign in to it
when you shop with us.
Purchaser who is not registered to our membership WILL NOT receive
purchase point of combined shipping fee.

About Purchase Point
http://petworks.ocnk.net/help#help_point

Or you can once cancel your order then place a new order for all items you want.
#Refund charge JPY100 is required for cancellation.

After your first order is packed to be shipped out, we will not accept combine shipping.

International e-packet

North America Latin America Europe Africa Russia
JPY1,400 JPY1,400 JPY1,400 JPY1,400 JPY1,400
Middle East Asia Oceania    
JPY1,400 JPY1,000 JPY1,400    

Shipping is free if the total amount for each destination is more than JPY30,000.

Shipping Fee may vary depending on area.

Payment Method

PayPal


■PayPal

Only PayPal is available for customers.

Please proceed your payment via PayPal website.

BankTransfer (Wholesale Only)


■BankTransfer (Wholesale Only)

NOT available for customers.
Only for wholesalers. In case you choose this option, your order will be CANCELED.

Purchase Point

Purchase Point
- You earn 1 Point for every JPY100 you spend with us (shipping fee is not applied), with logging in to our membership.
- Points becomes valid about within three business days after you complete your payment.
- Points expire one year from the date they are credited to your account.
- You can use Points just like cash on our site to buy the products, 1 Point worth JPY1.
- In case you delete your account or change your account, the points for the deleted account becomes invalid.

Icons

New Items
Recommended Items
Best Sellers - Nos. 1 to 5
The delivery is free for the shipment including this item.

Requirements

Internet Browser

Windows: Microsoft Edge, Internet Explorer 11, Internet Explorer 9, Firefox, Google Chrome

Mac OSX 10.9 or higher: Safari, Firefox, Google Chrome

iPad iOS 6.0 or higher: Safari

Android Tablet 4.1 or higher: Chrome

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