Recipient Address:
Orders will be shipped out to the address of "Recipient" of each order placed at our store.
We will NOT refer to "shipping address" registered to PayPal.
Please confirm the address in the email from "PetWORKs Store Global".

Delivery and Risk:
- We are not responsible for lost or damage of items during shipping.
- In case of lost, we will do our best to find your package.
- Regarding EMS packages, we insure all the packages to customers on our cost, so the actual amount of the package will be insured if it is regarded "lost" or "damaged during shipping" by Japan Post.
- We will refund the insured amount if we receive insurance money from the shipping company (PayPal fee for refunding will be on you).
It will depend on Japan Post and the shipping service of your country. If it is insured, refunding may take months from the date we ship the package to you.
- We will not be liable for delays in delivery or failure to manufacture due to causes beyond its reasonable control, including but not limited to, acts of God, acts or omissions of customers and delays in transportation.

- If a shipment is returned to us as Undelivered due to the reason on your end (wrong address, address changed, long absence, etc.),
unexpected disaster, disease, or accident, the rules of your country (import regulations, customs, laws, etc.), and the problem or mistake of shipping service, we will cancel your order and partly refund your payment.
The refunding amount is: (Total of your ordering items) - (Shipping fee to your area) - (PayPal fee for refunding).

EX.) Your order JPY60,000. Returned and Canceled from USA. EMS.
The refund you receive: 60,000-2,200 (EMS fee to the USA) - 2520 (PayPal fee of about 4.2%) =JPY55,280.
# PayPal refunding fee is about 4.2% of the refunding total.
If you would like us to ship the package again, an additional shipping fee is required.

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Currency
Payments are in Japanese Yen Only.

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Purchase History
You can check if your order is accepted by signing in to "PetWORKs Store Global" membership.
Sign in Page by clicking at "Purchase History".

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Customs, Duties, and Taxes:
When ordering from PetWROKs Store, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Customers outside of Japan may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be paid by you;
we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should
contact your local customs office or tax authority for information specific to your situation.

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Combine Shipping
We will accept combining shipping basically only when we receive your request before we pack your order.
Please be sure to leave a message in "Other comments" field when you shop, or send an inquiry at this page
https://petworks.ocnk.net/contact
requesting "combine shipping with Order No.nnnnnnn" of your orders SOON AFTER your last order.
Otherwise, we will not arrange to combine shipping or give purchase points.
The shipping rule of combining shipping is as follows.
We will return "Handling fee" and "Shipping fee" of combined orders by giving "Purchase Point" to your account.

#We will not suspend shipping for more than one week,
so we will accept combining shipping only regarding orders placed within one week.

EX)
Order 1: JPY10,000 + Handling Fee JPY700 + Shipping Fee JPY2,000
Order 2: JPY 8,000 + Handling Fee JPY700 + Shipping Fee JPY2,000
--> 2,700 (700+2,000) "Purchase Point" will be given to the purchaser's account.

Please be sure to create an account in our store and sign in to it when you shop with us.
A purchaser who is not registered to our membership WILL NOT receive Purchase Point of combining shipping fee.

About Purchase Point
http://petworks.ocnk.net/help#help_point

After your first order is packed, we will not accept combining shipping.

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We will not accept "under value" request.
We will not make the amount on an invoice lower than the actual price, not claim the package as a gift.
In compliance with the law, the amount on the invoice should be the same as the one on the bill of payment.

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Notice
Please do not purchase our items in order to resell them at a profit.

Maximum amount of order
The maximum amount for one order is JPY200,000.

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Shipping Area
We ship out items internationally.
We do not ship our items to the address in Japan (except the address of forwarding company for the customers living outside of Japan).
If you would like us to ship our products to the address in Japan, please shop with our Japanese Store.
PetWORKs Store (in Japanese)
Orders with shipping address in Japan, will be canceled and your payment will be refunded (refund fee [about 4.2% of your payment total + 40] JPY will be taken).
当ストアは、日本国内の住所が発送先となる御注文を承りません。
日本国内のお客様は、PetWORKs Store (in Japanese) をご利用ください。
日本国内の住所が発送先となる御注文は自動キャンセルとなります。
返金の際はPayPal手数料（「合計金額の約4.2%」＋40円）が差し引いた金額を返金します。

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Business Hours:
Mon - Fri (except Japanese National Holidays).
11:00-18:00 in Japan Standard Time.

We do not read/send emails on Sat/Sun & Japanese National holidays.
It may take several business days to reply to your email.