Shopping Guide

How to Shop

Add items to cart
Add items to your cart by clicking on the Add to Cart button for each item you want to buy.

Confirm cart contents
Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.

Check out
You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

Receive an email from the system
Soon after you complete checkout, you will receive an email automatically sent from the system. Please ensure all details are correct, and contact us if there are any problems or questions.

Confirm order details
PetWORKs will send a confirmation email to you within 5 business days from your order.

Receive items
The last step is waiting to receive your order.
Within thirty (20) business days from the date of confirmation email, we ship your order by EMS or DHL.
The delivery time (required number of days to be delivered) depends of the EMS/DHL service of your country.
Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!

Please refer to "Terms and Conditions" page, regarding the details.

Currently it takes up to 30 days until the dispatch.
Every procedure takes longer time than usual due to the pandemic.

There maybe cases that this site could not be connected smoothly because of access concentration, soon after the release of a new item(s).
Appreciate your understanding.

Shipping Methods and Costs

Shipping and Handling

Your order will be shipped via EMS or DHL.
Availability of EMS/DHL depends on a country. You will see "Availability" during you check out.

#We can not ship items to Russia, Belarus and Ukraine etc due to COVID-19 pandemic and the world situation.

TOTAL PAYMENT = "Item total" + "A. Handling fee JPY700" + "B. Shipping fee"

----- A. Handling Fee JPY700 -----
As handling fee JPY700 will be charged to all exporting orders, regardless of "Item total".

----- B. Shipping fee -----

- EMS Shipping fee -
Korea, Taiwan, Hong Kong JPY1,400
Asia JPY1,800
North America JPY3,900
Middle East JPY3,100
Oceania JPY3,100
Europe JPY3,100
Russia JPY3,100
South America JPY3,600
Africa J3,600

- DHL Shipping fee -
Korea, Taiwan JPY2,100
Hong Kong JPY2,200
Asia: JPY2,400
New Zealand, Australia: JPY2,600
United States, Canada. Mexico: JPY3,300
Europe: JPY3,000 or JPY4,700 (depends on a country)
Ukraine/Belarus: JPY4,700
Middle East: JPY4,800
Central/South America: JPY5,000
Africa: JPY5,000
"post‐office box" is NOT available for DHL delivery.

Surcharge for DHL
- "Remote Area Delivery" fee JPY2600 is required to be paid in addition to the shipping fee, in case the shipping address is regarded as "Remote Area" by DHL.
This surcharge applies when a shipment is collected from, or delivered to a location that is distant or difficult to serve.
- "Address Correction" fee JPY1300 is required to be paid after the delivery.
This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup
and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address.

Availability and the fee of EMS/DHL may change depending on the situation of COVID-19 pandemics.
We may cancel your order or change the shipping method even after we receive your order because of the change.

To JAPAN: Only to the forwarding company (for customers in Australia and Russia)
TOTAL PAYMENT = ["Item total" + "Shipping fee JPY600"] + TAX 10% x["Item total" + "Shipping fee JPY600"]
YAMATO Shipping Fee: JPY660 (including tax). No Handling Fee.




Only PayPal is available for customers.
ペイパル|Mastercard,VISA,American Express,JCB

BankTransfer (Wholesale Only)

■BankTransfer (Wholesale Only)

NOT available for customers.
Only for wholesalers. In case you choose this option, your order will be CANCELED.

Purchase Point

Purchase Point
- Points expire one year from the date they are credited to your account.
- You can use Points just like cash on our site to buy the products, 1 Point worth JPY1.
- In case you delete your account or change your account, the points for the deleted account becomes invalid.


New Items
Recommended Items
Best Sellers - No. 1 to 5
The delivery is free for the shipment including this item.

System Requirements

Internet Browser

iOS 14.0 or higher: Safari

Android 8 or higher: Chrome

Windows: Microsoft Edge, Firefox, Google Chrome

Mac macOS 11 or higher: Safari, Firefox, Google Chrome

Internet browser must be set to accept cookies from

This website uses SSL to send and receive data safely over the internet.
SSL is a data encryption system used to protect your privacy.

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